What to Do When Your Website Server Goes Down for Days

Written by Christine Kane

1 – Give your dog a bath.

2 – Approve graphics on your upcoming DVD packaging.

3 – Deal with getting a bar code for the new DVD. (Because, let’s face it, you’ve been putting that one off for weeks.)

4 – Pay bills.

5 – Write a song.

6 – Call your web guy.

7 – Bite your nails.

8 – Watch three episodes of West Wing in a row.

9 – Go through your inbox in the Getting Things Done way. Get things done.

10 – Call your web guy again.

11 – Go to a Japanese Spa.

12 – Do your best not to become someone who would shake a fist at someone else and say, “You’ll never work in this town again!”

13 – Call your friend and ask her to please listen to you talk about anger, even though it’s an unpleasant topic.

14 – Play your guitar, write a cool new chorus to a song you were stuck on, and feel the aforementioned anger dissipate.

15 – Learn a lot about what makes good customer service, and what makes bad customer service.

16 – Call your web guy again.

17 – Watch your blog subscriptions go down. Decide not to look at these kinds of things anymore.

18 – Listen to a Janet Evanovich mystery.

19 – Write a post as soon as your site comes back up again.
20 – Give away some free stuff. (Or, Be the good customer service you would like to have.)

Hello everyone!

The server where my website resides got hacked on Wednesday night last week. Everything went down until last night at some point. I am back. And it appears that so is my website. These kinds of little earthquakes happen in every workplace and in every life at some point. And no matter how much I envisioned myself in orange monk robes moving “beyond” such minor frustrations, I still kept coming face to face with my human-ness.

One time, my husband was dealing with a huge situation at his work, and in the midst of it, he said to me, “…and we have so much going on here that needs to be done that’s not getting done.” I responded, “No. You don’t. This is what needs to be done now. This is it.”

So, I gave myself that advice. And though I got through other things (My in-box. Writing songs.) I also slumped into despondency at times. (Biting nails. Watching West Wing.) I managed to avoid the All-or-Nothing Thinking that said things like, “Don’t go to the gym! You’re in a bad mood! Go get a big chocolate chip muffin instead!” I went to the gym. I meditated. I did my gratitude list. (After all, my cats are still adorable and my dog still wanted to play (dogs almost never care about website servers), and my husband gave me big hugs, and the Japanese spa was beautiful.)

GET A FREE DVD! So, in the spirit of customer service and blog love and welcoming me back, here’s a fun little contest for my blog readers and commenters. If you leave a comment today (Sunday), I’ll put your name in a hat (okay, well, maybe it won’t be a hat), and I’ll pick out five names. These five people will get a FREE COPY OF MY NEW DVD when it is released. (In about three weeks.) The DVD is a Live Concert filmed at the Diana Wortham Theatre. It also includes bonus features, an interview with me all about creativity, writing, and pursuing your dreams. There’s also a master class on how to play some of my songs and use open tunings on the guitar (with songwriting tips, too).

I’ll send you an email tomorrow if you are one of the winners, and I’ll get your address then!

Thanks for sticking with me!

Add to del.icio.us Stumble It! Subscribe to this feed Digg it


{ 1 trackback }

Loosely Speaking—A Virtual Assistant’s Blog » What to do When Your Blog Server Goes Down
June 16, 2007 at 3:41 pm

{ 53 comments… read them below or add one }

Aaron M. Potts February 28, 2007 at 2:57 pm

Christine,

Good to have you back. I was going to link to one of your blog posts over the weekend and I was almost as freaked out as you when I realized that your site was down!

Welcome back to the fold, and I’ll put that link up this coming weekend instead.

p.s. – GREAT attitude about handling the whole situation.

p.s.s. – I’m sure your dog didn’t care about the server. I know my cat doesn’t care that I can’t see through him when he stands directly in front of my laptop screen…

[Reply]

Chris Owen March 9, 2007 at 3:15 pm

what a pity I am behind with my blog reading!!!
That’ll teach me! Missing out ona chance to win your new DVD!
Bummer!!!!

[Reply]

Katie June 16, 2007 at 3:42 pm

First time reader, first time commenter. Just had the same problem and growled my way to your site. Good thing, because I found myself laughing at myself as I read this post. Now I found a new blog to read and adjusted my attitude at the same time. Thanks for a great read found at just the right time. (sorry for the cheesy intro – feeling a little smart alecky after dealing with the downtime.)

[Reply]

Leave a Comment

You can use these HTML tags and attributes: <a href="" title=""> <abbr title=""> <acronym title=""> <b> <blockquote cite=""> <cite> <code> <del datetime=""> <em> <i> <q cite=""> <strike> <strong>